Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your use of the Print Platform Pro service (the "Service") and are a legal agreement between you and Unified Retail Services Ltd, a company incorporated in England & Wales under company number 15752391, whose registered office is at Unit 1, Incubator 1, Alconbury Weald, Huntingdon, Cambridgeshire, PE28 4XA ("we", "us", "our").

By creating an account, downloading any of our applications, or using the Service in any way, you confirm that you accept these Terms. If you do not accept them, you must not use the Service.

2. The Service

Print Platform Pro is a label-design and printing platform comprising native applications for Windows, macOS, Linux and iOS, a browser-based designer, and a hosted licence server. We may add, modify, or remove features from time to time. Material removals will be communicated in advance where practicable.

3. Your account

You must be at least 16 years old to create an account. You are responsible for keeping your password and account credentials secure, and for all activity under your account. Notify us immediately at support@printplatformpro.com if you suspect unauthorised access.

You may close your account at any time. We may suspend or terminate accounts that breach these Terms, are inactive for more than 24 months, or are used for fraud, abuse, or violation of applicable law.

4. Licences and permitted use

Subject to these Terms and your payment of any applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable licence to use the Service and applications for the duration of your subscription, on the number of devices permitted by your plan.

You must not, and must not permit any third party to:

• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of any part of the Service except to the extent expressly permitted by applicable law.
• Remove or obscure any proprietary notices.
• Use the Service to build a competing product.
• Resell, redistribute, or transfer your licence to a third party without our prior written consent.
• Use the Service in any way that breaches applicable law, infringes third-party rights, or generates misleading or fraudulent labels (e.g. counterfeit shipping or product identifiers).
• Circumvent licence-checking, activation limits, or other technical measures we use to enforce these Terms.

5. Free plan

We offer a free tier indefinitely, subject to plan-specific device limits and feature restrictions. We reserve the right to change the free plan's features or limits with 30 days' notice; we will not retroactively reduce features for existing users without that notice.

6. Paid subscriptions and billing

Paid subscriptions are billed monthly or annually in advance through our payment processor. Fees exclude VAT, which will be added at the prevailing rate where applicable. By subscribing you authorise us (through our payment processor) to charge your payment method on a recurring basis until you cancel.

You may cancel at any time from your account dashboard. Cancellation takes effect at the end of your current billing period; we do not pro-rate refunds for partial periods except where required by law (see clause 7).

We may change subscription prices with at least 30 days' written notice (typically by email). Price changes take effect at your next renewal; if you do not accept the new price, you may cancel before that renewal.

7. Refunds and cancellation rights

Consumers (individual subscribers in the UK or EEA). You have a 14-day cooling-off period from the start of your subscription under the Consumer Contracts Regulations 2013, in which you may cancel for a full refund. By starting to use the Service within that period (e.g. activating a licence) you expressly request immediate performance and acknowledge that the cooling-off right is lost from that point — to the extent permitted by Regulation 36(4).

Business users. Subscriptions are non-refundable except where required by law. Annual plans cancelled mid-term are not refunded for unused months.

8. Service availability and warranties

We will use commercially reasonable efforts to keep the hosted Service available 24/7, but we do not guarantee uninterrupted operation. Planned maintenance will be announced where practicable. Native applications operate offline once activated, except for periodic licence validation.

Consumers. We provide the Service with reasonable care and skill as required by the Consumer Rights Act 2015. Nothing in these Terms removes or limits your statutory rights as a consumer.

Business users. The Service is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all warranties, conditions, and representations not expressly set out in these Terms, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot lawfully be excluded.

Consumers. To the extent permitted by law, our total liability to you in any 12-month period will not exceed the greater of (a) the fees you have paid us in that period, or (b) £100. We are not liable for losses that were not reasonably foreseeable at the time you accepted these Terms.

Business users. Our total aggregate liability under or in connection with these Terms (whether in contract, tort, breach of statutory duty, or otherwise) is limited to the fees you paid us in the 12 months immediately preceding the event giving rise to the claim. We are not liable for any loss of profits, revenue, business, anticipated savings, data (other than as covered by our Privacy Policy), goodwill, or any indirect or consequential loss.

10. Indemnity (business users)

If you are using the Service for business purposes, you agree to indemnify us against all claims, losses, damages, and reasonable costs arising from (i) your breach of these Terms, (ii) your misuse of the Service, or (iii) any content you generate through the Service that infringes third-party rights.

11. Intellectual property

The Service, applications, branding, and documentation are owned by Unified Retail Services Ltd and protected by UK and international copyright and trademark law. We grant you only the licence rights expressly set out in clause 4. Any label designs, templates, or other content you create using the Service remain your property; we claim no ownership over your designs.

12. Open-source components

Our applications include open-source components licensed under their respective terms (MIT, Apache 2.0, GPL, etc.). A complete list of these components and their licences is available on request and is included in the application's "About" dialog or accompanying documentation.

13. Privacy

Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms.

14. Suspension and termination

We may suspend or terminate your access to the Service without refund if (i) you materially breach these Terms and, where the breach is capable of remedy, fail to remedy it within 14 days of written notice; (ii) we are required to do so by law or court order; or (iii) you become insolvent or cease to trade. On termination, your right to use the Service ends; clauses that by their nature should survive (including 9, 10, 16, 17) will survive.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to registered users by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept the new Terms, you may cancel before they take effect.

16. Governing law and jurisdiction

These Terms are governed by the laws of England & Wales.

Consumers. If you live in Scotland, Northern Ireland, or another part of the UK or the EEA, you can bring proceedings in your local courts. Nothing in this clause limits the protection of mandatory laws of your country of residence.

Business users. The courts of England & Wales have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms.

17. General

If any provision of these Terms is found unenforceable, the rest will continue in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign them on notice to you, subject to your right to terminate if our successor materially worsens the Service.

These Terms (together with the Privacy Policy) form the entire agreement between you and us regarding the Service and supersede any prior understandings.

18. Contact

For any questions about these Terms, contact legal@printplatformpro.com.